✓ Always
Arrive on time — every single booking
Dress exactly as the client requests
Check in through the app when you arrive
Stay calm no matter what happens around you
Keep all client information confidential
De-escalate — remove yourself if things escalate
✗ Never
Get physical — under any circumstances
Accept payment outside the app
Share your personal contact with clients
Arrive under the influence of anything
Cancel within 2 hours of a booking
Be a no-show — one strike and you're suspended